airKit
4.9
99 votes
Open the canvas, connect your CRM or ticketing system, and press Publish—most teams ship their first live journey in under a day. Start by choosing a trigger (web visit, SMS reply, IVR input, or link from an email). Map data from your sources to fields in the flow and set rules for who sees what: returning customers get prefilled forms, new visitors get quick capture screens. Add steps for identity checks, branching logic, and channel fallbacks. Preview on desktop and mobile, run a test with sample data, then roll out to production with a controlled audience. As traffic comes in, watch drop‑offs, step timing, and completions in real time, and set alerts for spikes or failures so you can iterate fast.
For service teams, build a self‑solve path that intercepts calls before they reach an agent. When a customer dials in and selects a menu option, automatically send a secure link to a mobile web flow where they can verify who they are, check an order, update an address, start a return, or schedule a callback. If they still need help, hand off to chat or a live agent with the full context—inputs, pages viewed, and error codes—so the conversation continues without repeating details. Add quick‑feedback prompts (thumbs up/down or a one‑question CSAT) at the end. Track containment, time saved, and reasons for escalation to refine content and rules. Most teams see shorter queues and faster resolutions without adding headcount. more
Airkit
Custom
Data Encryption
Data Security
Data Protection
Certifications
Integrated Services
Organization Controls
Data Governance
Rigorous Testing
Drag And Drop
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